The profession of a manager is currently very popular and, which is a lot of important high -paying. There are many goods and services, so a serious struggle for the buyer is being conducted. Companies use all possible methods to improve the product and promote it in the market. The most significant place in unsuccessful sales is occupied by phone sales. Many managers are afraid of telephone conversations. Sometimes it seems that the manager cannot even connect two words. There are several ways to learn correctly, to communicate with customers by phone.
First of all, you should find out what prevents you from conducting telephone conversations. If it is difficult for you to communicate on the phone, because you do not see the faces of the interlocutor, try to imagine him in front of you. Perhaps you saw it earlier, in this case it will be much easier for you to communicate. If the interlocutor is not familiar with your imagination, draw benevolent images, so the result of the conversation will be positive.
If during the conversation you constantly forget important issues, make a sample conversation plan in advance. Provide approximate questions that the interlocutor can ask you. This will give you self -confidence during a telephone conversation.
If during the conversation you may need some documents, put them in front of you so that during the conversation, do not be distracted to search for some figure.
If your interlocutor is angry and talks to you with an aggressive tone, try to postpone the conversation to another time. This will be the best solution than to tremble like an aspen sheet during a conversation.
A favorable conversation is facilitated by the situation in the office. Various factors distracting from telephone conversations negatively affect the conversation. Try to keep telephone conversations at a time when no one bothers you, plan your working time correctly. Negotiations may be prevented by constant noise in the tube or poor audibility. Relaxing background music promotes performance. Some are suitable for some dynamic and cheerful music.
A good incentive for a successful conversation by phone will be that successful sales managers have a high salary and are widely in demand. Think about what exactly will help you become a demanded specialist. Most likely, for this you only need to overcome your fear and move towards the goal.